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Point of Contact
938 BANNOCK ST
DENVER, CO 80204, US
Yes! Sunrise offers all customers a 100% no questions asked money back guarantee (subject to the terms below.
We want you to be 100% happy with your purchase. If you change your mind about a product purchased or simply wish to return it, you are welcome to do so for a full refund. The only conditions applying to change of mind returns are as follows:
- All returns must be unused and in their original condition (including all original protective packaging).
- You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
- The only products that cannot be returned are products marked 'Clearance' or 'Seconds'.
- The original shipping costs to you are not refunded.
- For hygiene reasons we do not exchange or refund Pillow Covers for change of mind. Please ensure you select these products carefully before purchase.
If you receive a damaged or faulty product, please email us at firstname.lastname@example.org and include the following information (so we can resolve this for you quickly):
- The original order number.
- The name of the product.
- Photos and/or video showing the issue as best you can.
Please note that if you proceed to assemble a damaged or faulty product, Sunrise will not be liable to provide any form of compensation or reimbursement for any additional hardware, panels or tools purchased to complete assembly.
We require you to hold onto all packaging until any issues associated with faulty or damaged products are resolved. Couriers will be unable to collect a fully or partly assembled product for transport. Any product returned to us must be transported in suitably protective outer packaging and in a manner adequate to withstand the ordinary risks associated with transport. Any loose products will be rejected by the courier.
Delivery time usually takes two to four working days from dispatch, although allow an extra working day or two for rural deliveries.
If the items you have purchased are in stock we will always endeavour to dispatch them to you as soon as we possibly can, which is usually the same day for orders received before 11am, or as soon as our warehouse reopens if you order during the weekend or overnight. Please note that if you order during a sale or during a public holiday period, dispatch can sometimes be delayed by a short period due to high volumes.
Deliveries are made by our courier Monday through Friday only.
All products are dispatched via track and trace courier. When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number which will link to our courier’s web page so that you can keep an eye on progress. If you are wondering 'where is my order?', your first action should be to look at your tracking email.
If you have not received your tracking email yet, please check your Spam folder first as sometimes these emails can end up in the Spam folder.